Shanicecia Stafford
@shaniceciastafford
Detail-oriented customer service representative with strong analytical skills.
What I'm looking for
I am a highly motivated individual with a passion for delivering exceptional customer service. With over eight years of experience in customer-facing roles, I have honed my communication and problem-solving skills, allowing me to effectively address customer inquiries and enhance their overall experience. My background in the banking industry has equipped me with a solid understanding of financial concepts, which I am eager to apply in a dynamic team environment.
Throughout my career, I have consistently achieved established goals and contributed to increased customer satisfaction ratings. My experience as a Customer Service Representative and Cashier has provided me with the ability to handle cash transactions efficiently while maintaining superior product knowledge. I am committed to professional growth and am excited about the opportunity to contribute to a reputable organization.
Experience
Work history, roles, and key accomplishments
Special Needs Student Aide
Ministry of Labour/ Student Support Services
Jan 2023 - Present (3 years 5 months)
Observed and recorded student behavior, applying a daily schedule with the student. Collaborated with the Class Teacher to ensure appropriate work levels and provided additional examples of class work.
Customer Service Representative/Cashier
SU Market Place
Greeted customers, responded to questions, and provided outstanding customer service while achieving established goals. Handled cash transactions and made bills, demonstrating superior product knowledge in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Malabar Secondary School
CXC/CSEC Subjects, General Studies
Obtained 5 CXC/CSEC Subjects.
University of Trinidad and Tobago
Bachelor of Education, Education
Studied a Bachelor of Education degree. Gained a solid understanding of educational concepts and teaching methodologies.
Synergy Training Institute
Certifications, Various
Obtained 7 certifications, including Computer Literacy. Enhanced skills in various areas relevant to professional development.
Availability
Location
Authorized to work in
Job categories
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