Shanicecia StaffordSS
Open to opportunities

Shanicecia Stafford

@shaniceciastafford

Detail-oriented customer service representative with strong analytical skills.

Trinidad and Tobago

What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

I am a highly motivated individual with a passion for delivering exceptional customer service. With over eight years of experience in customer-facing roles, I have honed my communication and problem-solving skills, allowing me to effectively address customer inquiries and enhance their overall experience. My background in the banking industry has equipped me with a solid understanding of financial concepts, which I am eager to apply in a dynamic team environment.

Throughout my career, I have consistently achieved established goals and contributed to increased customer satisfaction ratings. My experience as a Customer Service Representative and Cashier has provided me with the ability to handle cash transactions efficiently while maintaining superior product knowledge. I am committed to professional growth and am excited about the opportunity to contribute to a reputable organization.

Experience

Work history, roles, and key accomplishments

MS

Special Needs Student Aide

Ministry of Labour/ Student Support Services

Jan 2023 - Present (2 years 5 months)

Observed and recorded student behavior, applying a daily schedule with the student. Collaborated with the Class Teacher to ensure appropriate work levels and provided additional examples of class work.

Education

Degrees, certifications, and relevant coursework

MS

Malabar Secondary School

CXC/CSEC Subjects, General Studies

Obtained 5 CXC/CSEC Subjects.

UT

University of Trinidad and Tobago

Bachelor of Education, Education

Studied a Bachelor of Education degree. Gained a solid understanding of educational concepts and teaching methodologies.

SI

Synergy Training Institute

Certifications, Various

Obtained 7 certifications, including Computer Literacy. Enhanced skills in various areas relevant to professional development.

Tech stack

Software and tools used professionally

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Shanicecia Stafford - Special Needs Student Aide - Ministry of Labour/ Student Support Services | Himalayas