CRChristina Rodriguez-Seudath
@christinarodriguezse
Experienced customer service representative with IT support skills.
Trinidad and TobagoWhat I'm looking for
I am a dedicated and detail-oriented professional with a strong background in customer service and IT support. Currently serving as a Customer Service Representative at Teleperformance Trinidad and Tobago Limited, I have honed my skills in handling customer complaints, managing accounts, and ensuring customer satisfaction.
My technical expertise includes proficiency in Microsoft SQL Server, Magic.3xpa Studio Software, and SAP applications. I have also gained experience in real-time monitoring and agent management, which has equipped me to handle complex operational tasks efficiently.
With a solid educational foundation in sciences and a proven track record of multitasking and problem-solving, I am committed to delivering high-quality results in dynamic work environments. I thrive in roles that allow me to leverage my analytical skills and passion for continuous learning.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Progressive Recruitment Specialists Limited
Mar 2023 - Present (2 years 3 months)
Managed customer interactions using SAPApplication and Avaya One XAgent, addressing complaints and ensuring customer satisfaction.
Mission Controller – Real-Time Analyst
Teleperformance Trinidad and Tobago Limited
Mar 2023 - Present (2 years 3 months)
Conducted Excel reporting and analysis, monitored real-time agent performance, and managed client operational standards.
IT Technician/Programmer Trainee
Professional Computing Limited
May 2022 - Oct 2022 (5 months)
Engaged in diagramming and utilized Microsoft SQL Server and Magic.3xpa Studio Software for programming tasks.
Junior Agent
iQor Trinidad Limited
Jan 2022 - May 2022 (4 months)
Handled grievance calls and facilitated product and subscription sales, demonstrating strong communication and customer service skills.
Education
Degrees, certifications, and relevant coursework
St. Joseph's Convent, Port of Spain
CAPE, Sciences
2015 - 2021
Completed CAPE with a focus on Sciences, achieving Grades 1s and 2s in 6 subjects. Also completed CSEC with 8 subjects, receiving Grades 1s and 2s.
St. Joseph's Convent, San Fernando
2015 - 2015
Transferred to St. Joseph's Convent, Port of Spain after initial enrollment.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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