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Patricia Hayles

@patriciajewelhayles

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Remote Customer Support & Admin Specialist | Reliable, Detail-Oriented & Excellent Communicator

Trinidad and Tobago

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What I'm looking for

I am looking for a role that values remote collaboration, offers opportunities for growth, and emphasizes customer satisfaction.

I am a dependable and tech-savvy professional with extensive experience in customer service and administrative support. My journey has equipped me with the skills to handle client inquiries, manage virtual communications, and maintain accurate digital records. I thrive in remote environments, utilizing online tools to streamline operations and resolve issues efficiently.

I worked as a Virtual Assistant, providing remote administrative support, including data entry and CRM updates. My role involves managing social media accounts and supporting email marketing efforts, which have significantly improved engagement rates. Previously, I served as a Customer Service Representative, where I achieve a 95% customer satisfaction rate by resolving enquiries efficiently through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Freelance

Dec 2022 - Apr 2025 (2 years 4 months)

Streamlined digital file management and CRM updates, enhancing data accessibility for remote teams
Orchestrated social media campaigns, driving 30% increase in engagement within 6 months
Coordinated email marketing initiatives
Delivered responsive customer service, resolving inquiries efficiently via multiple digital channels

Data Entry CRM Software Social Media Marketing Email Marketing Market Research Customer Service Scheduling Handling Client Issues

Office Administrator

Rosette's Connection

Dec 2019 - Dec 2022 (3 years)

Coordinated and scheduled virtual meetings, achieving 95% satisfaction
Drafted business communications, reports, and virtual meeting minutes to support executive decision-making
Managed remote data entry and digital filing, improving document retrieval efficiency
Provided online customer support, maintaining high satisfaction
Implemented process improvements to streamline administrative workflows

Data Entry E Filing Administrative Support Customer Support Scheduling

Customer Service Representative

IQOR

Dec 2021 - Present (4 years)

Delivered remote customer support via live chat, email, and phone, efficiently resolving inquiries related to billing, products, and technical issues. Maintained accurate digital records using CRM tools and de-escalated complex concerns to ensure high customer satisfaction.

Customer Support Live Chat Support Email Support Phone Support CRM Software Technical Support

Education

Degrees, certifications, and relevant coursework

University of Trinidad and Tobago- ECIAF

Diploma, Food Science and Technology

Completed a Diploma in Food Science and Technology, gaining expertise in the scientific principles of food production, processing, and preservation. Focused on understanding food quality, safety, and technological advancements within the industry.

ST CHARLES HIGH SCHOOL

CSEC, General Studies

Achieved CSEC certification from St Charles High School. Developed foundational academic skills across various subjects, preparing for further education and professional development.