Looking for a job

SILVERS 8D AUDIO User

@silvers8daudiouser

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I resolve technical support issues for global customers through clear, responsive communication.

Trinidad and Tobago

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What I'm looking for

I'm looking for a technical support role where I can resolve customer issues through live chat and email, apply hands-on troubleshooting, and provide clear communication and follow-up.

I've provided live chat and email technical support for a global customer base at Direcone Ltd / Kajabi.Ltd, resolving issues remotely and in office.

I manage customer interactions end to end, diagnose technical issues, and use clear follow-up to support timely resolutions.

My retail customer service experience and self-taught computer technician background strengthen my practical, customer-focused approach to support.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Direcone Ltd / Kajabi.Ltd

Mar 2024 - Jan 2025 (10 months)

Provided technical support to a global customer base through live chat and email, resolving issues remotely and in office while maintaining customer satisfaction. Diagnosed technical issues and managed customer interactions end to end.

Zendesk Intercom Technical Support Customer Service Communication Skills Problem Solving

Cashier

Luckspot Mini Mart

Aug 2023 - Sep 2024 (1 year 1 month)

Handled point-of-sale transactions and face-to-face customer inquiries in a high-volume retail environment, maintaining accurate financial processing and service quality. Resolved customer questions with professionalism and steady communication.

Customer Service Communication Skills Data Entry Point of Sale