At CJ FOODVILLE USA, I directed operations for 12 franchised Tous Les Jours bakery-café locations and led the opening of four new locations. I developed district-wide Standard Operating Procedures to improve consistency and streamline workflows.
At Paris Baguette USA, I rolled out more than 30 stores nationwide, trained more than 30 operators and store managers, and created training materials to standardize onboarding. I helped the brand grow by 30%+ in the last two years by training operators and adding new stores.
At Max & Jack LLC, I managed front- and back-of-house teams of over 25 staff and two locations. I monitored sales goals and analyzed sales data to forecast production and inventory needs.
Earlier, I worked as a Service Advisor at KIA Motors and Subaru of America, Inc., and as an Internal Service Advisor at Porsche. I supported repair workflows, performed quality checks, and explained recommended repairs and maintenance to customers.
