I've led enterprise pilots, multi-site operations, acquisition integration, and customer experience initiatives at CubeSmart, contributing to millions of dollars in increased sales through operational analysis and customer insights.
I supported the integration of more than 150 acquired stores, prepared incoming teammates for onboarding, and trained, coached, and mentored 300+ employees and managers. More than half of those employees advanced into promoted roles.
I helped develop and optimize AI-powered customer-service bots, improved Live Chat interactions, and contributed to remote service, IVR, and multi-channel customer-service initiatives. I also rebuilt the Quality Assurance program by strengthening evaluation standards, coaching, performance measurement, and continuous improvement.
Earlier at RGIS, I progressed from Inventory Specialist to District Manager, leading inventory operations and teams of 15–150 employees for major retailers including Walmart, CVS, Walgreens, Macy's, Dillard's, and Advance Auto Parts. I also operate two LLCs, handling business operations, marketing, website development, branding, inventory, and vendor management.
