Open to opportunities

Stephon Fletcher

@stephonfletcher

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Dynamic Service & Operations Leader

United States

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What I'm looking for

Looking for a challenging role that leverages my operational expertise to drive business growth and excellence.

As a seasoned operations manager with seven years of experience, I have a proven track record of executing business strategies to maximize profits and drive operational excellence. My expertise lies in talent management, budgeting, and project execution, with a strong ability to analyze KPIs to enhance processes, boost efficiency, and lead organizational change.

I have a strong background in leading multi-store retail operations, mentoring teams, and delivering exceptional customer service. I am skilled in Microsoft Office, MIS, KPI Reporting, and cloud-based HR and inventory systems. My expertise in talent management, budgeting, and project execution has enabled me to drive operational excellence and maximize profits.

I am a strong communicator adept at collaborating with cross-functional teams, with a proven ability to foster teamwork and cooperation across departments. I am highly adaptable, with a strong ability to prioritize tasks and achieve positive work results through effective prioritization and progress monitoring.

Experience

Work history, roles, and key accomplishments

Operations Manager

MINER CORP.

Oct 2023 - Sep 2023 (-1 years 11 months)

Led operations and support staff, ensuring compliance and high-quality service. Managed recruitment, training, and performance metrics while developing systems and policies to enhance operational efficiency.

Customer Experience Key Performance Indicators Operational Management Payroll Management Performance Metrics Compliance

Service Manager

CINTAS

Jan 2021 - Dec 2022 (1 year 11 months)

Accountable for customer retention and portfolio growth, leading a high-performing team to exceed service standards. Developed strategies for long-term growth and ensured compliance with corporate policies.

Customer Retention Customer Service Team Leadership Performance Compliance Strategic Planning Talent Management Customer Relationship Management

Retail District Manager

DOLLAR GENERAL CORP.

Jan 2016 - Jan 2021 (5 years)

Managed operations for 17 stores, overseeing P&L, recruitment, and customer engagement. Identified growth opportunities and implemented loss prevention strategies, achieving top KPI performance.

Recruitment Customer Engagement Loss Prevention KPIs Expense Management Growth Strategy Team Leadership

District Manager/Project Manager

LIDL STIFTUNG & CO.

Jan 2016 - Jan 2021 (5 years)

Managed three stores, focusing on teamwork and customer satisfaction. Led projects for new store openings and implemented marketing strategies to achieve sales goals.

Team Management Project Management Marketing Strategy Sales Growth Customer Satisfaction Training Development Communication Store

Assistant Store Manager

THE KROGER COMPANY

Jan 2013 - Jan 2017 (4 years)

Assisted in daily operations and staff training to achieve sales goals. Coached associates in sales and inventory control, contributing to operational plans for profitability.