Open to opportunities

Brandy Heasley

@brandyheasley

Operations and client service leader improving multistate workflows and data accuracy through clear, collaborative execution.

United States

Message

What I'm looking for

I’m seeking a fully remote role where I can deliver dependable service execution, provide organized operational leadership, and collaborate in a solutions-focused environment to improve workflow consistency and accuracy.

I’m an operations and client service leader with 10+ years of experience supporting multistate teams, improving processes, and delivering accurate, high-quality results. I’m known for strong communication, relationship-building, and managing complex workloads with consistency and clarity.

In recent operations leadership, I managed day-to-day execution across a three-state territory, maintaining an 80–94% weekly completion rate. I conducted quality checks, monitored data accuracy, ensured compliance, and served as the primary point of contact for field staff to resolve issues quickly and keep standards consistent.

Earlier, as a District Manager, I oversaw multiple retail accounts, trained and coached new hires, and organized high-volume workloads through structured planning and proactive communication. I also built operations end-to-end as a General Manager—reopening a business by rebuilding POS, staffing workflows, vendor relationships, compliance processes, and financial controls, then implementing SOPs and staff training to support seamless daily operations.

Experience

Work history, roles, and key accomplishments

Operations Field Manager

Circana

Oct 2023 - May 2026 (2 years 7 months)

Managed day-to-day field operations across a three-state territory, ensuring accurate, on-time execution of deliverables and maintaining an 80–94% weekly completion rate. Served as primary point of contact for field staff, conducted quality checks, ensured compliance, and reduced operational costs by eliminating inefficiencies.

Operations Management Remote Team Leadership Field Operations Relationship Building Conflict Resolution Cross Functional Collaboration Quality Assurance Compliance Oversight Workflow Design Problem Solving Time Management

District Manager

Driveline Retail Merchandising

Aug 2019 - Oct 2023 (4 years 2 months)

Oversaw multiple retail accounts to ensure accurate and timely execution of merchandising projects. Built relationships with store leadership and field teams, coached and trained new hires, and maintained data accuracy and reporting consistency across assigned locations.

Operations Management & Customer Success Relationship Building Conflict Resolution Cross Functional Collaboration Training Development Reporting Workflow Design Onboarding & Support Program Coordination

General Manager

The Breakroom LLC

Feb 2016 - Jul 2022 (6 years 5 months)

Reopened and rebuilt a bar’s operations after a long closure by establishing operational systems across POS, staffing workflows, vendor relationships, compliance processes, and financial controls. Designed and implemented a POS system end-to-end, created menus/recipes, built operational workflows, and led hiring, onboarding, scheduling, and staff development.

POS Design Hardware Integration Workflow Design SOP Development Cash Handling Workflows Reporting Vendor Management Compliance Oversight Onboarding Scheduling Financial Control Quickbooks ADP Microsoft 365 Teams Zoom

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Supply Chain & Operations Management

2026 -

Enrolled in a B.S. program in Supply Chain & Operations Management. Completed a full freshman year in a single semester and earned an Excellence Award for outstanding course assessment performance.