Looking for a job

Jacob Chapman

@jacobchapman

Message

I lead high-volume retail operations, develop future leaders, and improve profitability through KPI-driven management.

United States

Message

What I'm looking for

I'm looking for an operations leadership role where I can improve business performance, develop high-performing teams, strengthen customer experience, and grow into multi-unit leadership.

At Domino's, I direct daily operations for a business generating up to $2.5 million in annual revenue while leading teams of 20–30 employees across four locations.

I've improved labor efficiency, food cost control, customer satisfaction, and profitability through KPI reporting and operational analytics. I manage staffing, scheduling, inventory, financial performance, and customer experience.

I've developed and mentored five General Managers, recruited and coached employees into leadership roles, and completed a District Manager leadership development program focused on multi-unit performance.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Domino's

Jan 2021 - Present (5 years 8 months)

Directed daily operations for a business generating up to $2.5 million in annual revenue. Led teams of 20–30 employees across four locations and developed five General Managers.

Operations Leadership KPI Analysis P&L management Team Leadership Coaching And Development Customer Retention Conflict Resolution Google Workspace Microsoft Office

Assistant Manager

Domino's

Jan 2020 - Jan 2021 (1 year)

Assisted in managing daily operations, staffing, scheduling, and customer experience. Supported KPI-driven improvements in labor efficiency and food cost control.

Operations Management Team Leadership Customer Service Scheduling Inventory Management