Open to opportunities

Mohamed Sharif

@mohamedsharif1

Message

Customer-focused call center professional delivering efficient service and strong client relationships.

United Kingdom

Message

What I'm looking for

I am seeking a customer-focused role where I can apply my communication, inventory and logistics experience to improve service and operational efficiency.

I am a dedicated customer service representative with a proven track record of building strong client relationships and improving customer satisfaction.

I have hands-on experience in logistics operations, order picking and packing, and preventative equipment maintenance from my time at DHL, and I supported office operations, inventory control, and supplier management while working with Enfield Council.

My strengths include clear communication, relationship-building, problem resolution, and adaptability; I have resolved customer complaints professionally to boost loyalty and routinely maintained stock accuracy through cycle counts and inventory management.

I bring practical operational experience, a service-oriented mindset, and a willingness to support my community, and I am eager to contribute these qualities to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Maintenance Worker

Enfield Council

Dec 2019 - Mar 2023 (3 years 3 months)

Managed office supplies and equipment inventory, resolved customer complaints promptly, and performed facility maintenance to support smooth office operations and improve customer satisfaction.

Facilities Maintenance Inventory Management Communication Problem Solving

Call Center Representative

DHL

Jun 2019 - Mar 2021 (1 year 9 months)

Provided efficient customer service and order fulfillment support, performing picking/packing and cycle counts while maintaining equipment to reduce breakdowns and ensure accurate stock levels.

Customer Service Order picking Inventory Cycle Counts Equipment Maintenance Communication Time Management