Mohamed Sharif
@mohamedsharif1
Customer-focused call center professional delivering efficient service and strong client relationships.
What I'm looking for
I am a dedicated customer service representative with a proven track record of building strong client relationships and improving customer satisfaction.
I have hands-on experience in logistics operations, order picking and packing, and preventative equipment maintenance from my time at DHL, and I supported office operations, inventory control, and supplier management while working with Enfield Council.
My strengths include clear communication, relationship-building, problem resolution, and adaptability; I have resolved customer complaints professionally to boost loyalty and routinely maintained stock accuracy through cycle counts and inventory management.
I bring practical operational experience, a service-oriented mindset, and a willingness to support my community, and I am eager to contribute these qualities to a customer-focused team.
Experience
Work history, roles, and key accomplishments
Maintenance Worker
Enfield Council
Dec 2019 - Mar 2023 (3 years 3 months)
Managed office supplies and equipment inventory, resolved customer complaints promptly, and performed facility maintenance to support smooth office operations and improve customer satisfaction.
Call Center Representative
DHL
Jun 2019 - Mar 2021 (1 year 9 months)
Provided efficient customer service and order fulfillment support, performing picking/packing and cycle counts while maintaining equipment to reduce breakdowns and ensure accurate stock levels.
Education
Degrees, certifications, and relevant coursework
Salisbury School
BTEC, Science
2003 - 2007
Grade: BTEC Science - B; English - C; Maths - C; Science - C; RE - C; History - D; PE - C
Completed BTEC qualifications at Salisbury School in London, achieving BTEC Science B and other subject grades between C and D.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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