Open to opportunities

Abdul-hamid Memi

@abdulhamidmemi

Message

Confident customer service advisor with strong communication skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth.

I am a dedicated and confident customer service advisor with a proven track record in high-volume contact centers. My experience at The AA has honed my ability to support customers through their breakdown journeys, where I utilize my excellent communication skills to provide guidance and reassurance. I thrive in challenging environments and am committed to delivering the best possible service to every customer.

Throughout my career, I have developed a diverse skill set, including retail and warehouse operations. My time as a Retail Assistant at Memi Housewares allowed me to engage with customers effectively, increasing sales through suggestive selling and product knowledge. I am always eager to learn and adapt, which has been instrumental in my roles across various sectors.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

The AA

Oct 2022 - Present (2 years 9 months)

Supported customers in a high-volume contact centre via telephone through their breakdown journey, providing guidance with a warm and reassuring tone. Maintained composure whilst reassuring customers, providing safety advice and promptly sending support.

Customer Service Call Center Communication IT Systems Data Entry

Steward

K2 Security

Feb 2022 - Present (3 years 5 months)

Oversaw crowd control, while maintaining the health and safety of the fans in attendance. Ensured compliance with safety regulations and managed public interactions effectively.

Crowd Control Health and Safety Security Operations Public Safety Event Management

Warehouse Sortation Operative

Amazon

Aug 2021 - Present (3 years 11 months)

Scanned, sorted, and diverted packages containing the entire Amazon product line, ensuring compliance with safety, quality, and production standards. Handled moving and lifting products weighing up to 23kg, and performed tasks in various temperature zones.

Warehouse operations Package Handling Compliance Inventory Management Package handling

Retail Assistant

Memi Housewares

Jun 2020 - Present (5 years 1 month)

Assisted customers in making product choices and increased sales by engaging clients through suggestive selling and product information sharing. Managed inventory, including receiving and stocking items, and answered phone calls from customers regarding products and services.

Retail Sales Customer Service Inventory Management Product Knowledge

Education

Degrees, certifications, and relevant coursework

Joseph Chamberlain Sixth Form College

A-Level or equivalent, Business, Finance and Criminology

Completed A-Levels in Business, Finance, and Criminology. Gained foundational knowledge in these subjects, preparing for further academic or professional pursuits.

Eden boy's school Birmingham

GCSE or equivalent, Mathematics, English, Science

Grade: Mathematics(6) English(6) science (5:5)

Achieved GCSEs in core subjects including Mathematics, English, and Science. Developed fundamental academic skills and knowledge across various disciplines.