Open to opportunities

Charlie drage

@charliedrage

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Dedicated customer service professional with strong interpersonal skills.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to grow in customer service, where I can utilize my skills and contribute positively to a team.

I am a self-motivated and trustworthy individual with a strong ability to work independently and follow instructions accurately. My core values of honesty and loyalty ensure that I approach every task with integrity. I thrive when working towards specific goals, and my determination allows me to stay focused and committed until I achieve them.

With a passion for continually improving myself both personally and professionally, I am eager to further develop my career in customer service. I am confident in my ability to handle challenges, resolve customer inquiries effectively, and contribute to the success of any team. My experience as a Warehouse Operative and in logistics has equipped me with the skills necessary to excel in a customer-focused environment.

Having completed various qualifications, including a Google IT Support Professional Certificate, I am ready to take on new challenges and continue achieving great things in my life and career. I am dedicated to delivering a positive experience for customers and making a meaningful impact in the customer service field.

Experience

Work history, roles, and key accomplishments

Warehouse Operative

Cordant People Recruitment

Mar 2017 - Present (8 years 3 months)

Efficiently managed incoming deliveries, including unloading, organizing, and preparing orders for dispatch. Conducted regular inventory checks, updated stock records, and maintained a clean, safe workspace.

Inventory Management Health and Safety Teamwork Data Entry

Logistics Coordinator

DHL Logistics

Nov 2015 - Present (9 years 7 months)

Coordinated storage, shipping, and delivery of goods, ensuring smooth operations and timely tracking of shipments. Collaborated with the warehouse team to maintain organized inventory and accurate stock levels, while planning efficient delivery routes.

Logistics Supply Chain Management Inventory Management Route Planning Documentation

Apprentice Chef

The Old Royal Oak

May 2015 - Present (10 years 1 month)

Assisted in preparing and plating dishes to restaurant standards, applying basic cooking techniques. Maintained kitchen cleanliness, ensured proper food storage, and supported senior chefs with menu planning and inventory.

Cooking Techniques Kitchen Hygiene Inventory Management Teamwork

Education

Degrees, certifications, and relevant coursework

City & Guilds

Diploma, Employability Skills

Completed a Level 1 Diploma focused on developing essential skills for employability. This qualification enhanced my readiness for the professional world.

Highfield

Award, Customer Service

Achieved a Level 1 Award in Customer Service, demonstrating foundational knowledge and skills in providing excellent customer support. This certification prepared me for customer-facing roles.

Highfield

Award, Counter Terrorism Awareness

Completed the Action Counter Terrorism Awareness course, gaining knowledge in identifying and responding to potential threats. This training focused on enhancing public safety awareness.

Google

Professional Certificate, IT Support

Obtained the Google IT Support Professional Certificate, covering fundamental IT concepts including troubleshooting, networking, operating systems, and system administration. This certification equipped me with practical skills for IT support roles.