I am looking for a Senior CSM, AI Enablement, or Technical Account Management role within a high-growth B2B SaaS company. I excel at owning multi-million ARR books of business, driving Net Revenue Retention (NRR), and building automated AI-driven workflows to scale customer adoption. I am fully available for full-time remote roles aligned with US and EU time zones.
Looking for a job
Daniela Velasquez
@danielavelasquez1
Senior Enterprise CSM & AI Enablement Leader | Managing $40M+ ARR | Protecting Revenue, Scaling Adoption & Automating CS Workflows.
ChileWhat I'm looking for
Senior Customer Success and Scaled Enablement Leader with 8+ years of experience across B2B Enterprise SaaS. I specialize in protecting recurring revenue, driving Net Retention Rate (NRR), and building AI-assisted systems that eliminate operational drag.
Key Milestones & Impact:
• Enterprise Revenue & Portfolio Retention: At PagerDuty, I manage a $40M+ ARR portfolio across 150+ Enterprise and Mid-Market accounts, maintaining a 4.8% churn & downgrade rate and uncovering $370K+ in expansion and renewal-with-upsell pipeline.
• AI Workflows & Product Telemetry: I build autonomous AI workflows (Slack, Gmail, Calendar) and custom diagnostic skills querying raw Snowflake telemetry and Gong conversational data to automate account health assessments, prepare EBRs, and spot early churn risks.
• Scaled Enablement & Onboarding: Previously at SimpliRoute, I led and upskilled CSM teams across LATAM and architected onboarding programs that cut customer Time-to-Value (TTV) by 35%. I also designed scaled one-to-many programs (Interactive Product Labs, Executive Roundtables) driving high-velocity adoption.
• Tech Stack & Frameworks: Snowflake, Salesforce, Gainsight, Gong, ServiceNow, Tableau, Zendesk, Jira | Command of the Message (CoM) & Scrum.
I combine commercial rigor with hands-on technical enablement to help high-growth SaaS companies scale customer adoption without increasing team friction.
Experience
Work history, roles, and key accomplishments
Current
Managed a $40M+ ARR portfolio across 150+ accounts with a 4.8% churn rate. Partnered with AEs to generate +$90K in expansions and a $370K+ upsell pipeline. Scaled AI-driven enablement programs (Labs/Roundtables) to boost adoption and built automated workflows using Snowflake and Gong to optimize health scoring and risk mitigation.
Led and mentored regional CSM teams across LATAM, standardizing retention playbooks and delivery best practices. Scaled enterprise onboarding programs to reduce Time-to-Value by 35%, built centralized enablement frameworks driving 20% account expansion, and orchestrated cross-functional workflows across Product, CS, and Ops to eliminate operational bottlenecks.
Education
Degrees, certifications, and relevant coursework
UH
Universidad Alejandro de Humboldt
Bachelor's Degree, Advertising
2010 - 2014
Bachelor's Degree in Advertising from Universidad Alejandro de Humboldt, completed from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ChileAuthorized to work in
Salary expectations
65k-80k USD
Social media
Job categories
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