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Juan Miguel García Borjas

@juanmiguelgarcaborja

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Account Manager at MTI Selling who maintained 90%+ customer retention and expanded B2B technology accounts.

Chile

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At MTI Selling, I managed the customer lifecycle for B2B technology clients, from onboarding and adoption through renewals and account growth. I maintained 90%+ customer retention through proactive account management, business reviews, and value-driven engagement.

I used HubSpot and Salesforce to monitor account health, identify expansion opportunities, and support churn prevention. I also helped rescue at-risk accounts with personalized success plans and commercial negotiations.

At ManpowerGroup – Chile, I managed the B2B customer journey and expanded accounts through consultative cross-selling and tailored workforce solutions. Earlier, at LG Electronics and Telefónica – Movistar, I worked in account management across digital solutions and corporate client portfolios.

Experience

Work history, roles, and key accomplishments

Business Development Manager

ManpowerGroup

Jan 2025 - Jan 2026 (1 year)

Managed the full B2B customer journey, from business discovery and solution design to stakeholder alignment and ongoing account relationship management. Built trusted client relationships and expanded existing accounts through consultative cross-selling and tailored workforce solutions.

CRM LinkedIn Sales Navigator AI Tools Consultative Selling Account Management Business Development Cross Functional Collaboration

Account Manager / Customer Success

MTI Selling

Jan 2018 - Jan 2025 (7 years)

Managed the full customer lifecycle for B2B technology clients, from onboarding and adoption to retention, renewals, and long-term account growth. Maintained 90%+ customer retention through proactive account management and value-driven engagement.

HubSpot Salesforce Customer Retention Onboarding Upselling Cross Selling Churn Prevention Consultative Problem Solving

Account Manager

LG Electronics

Jan 2017 - Jan 2018 (1 year)

Exceeded annual sales quotas in the Video Walls and digital solutions segment. Executed strategic prospecting plans resulting in the opening of new Enterprise accounts, expanding brand presence in the local market.

Sales Prospecting Account Management Digital Solutions Enterprise Accounts

Account Manager

Telefónica – Movistar

Jan 2015 - Jan 2017 (2 years)

Managed high-level corporate client portfolios in the Mining and Telecommunications sectors, ensuring operational continuity and account growth. Designed and executed sales plans aligned with regional revenue targets, monitoring monthly KPIs and reporting directly to senior leadership.

Portfolio Management Sales Planning KPI Monitoring Prospecting Networking Lead Conversion