Alonso Conejeros

I am a high-energy professional with a strong focus on promoting customer satisfaction through exceptional service. With a robust background in customer service, hospitality, and operations, I thrive in fast-paced environments and excel at handling complex client situations. My experience has equipped me with the skills necessary to guide clients effectively through their processes, ensuring they achieve optimal results.

Currently, I serve as a Customer Success Manager at MatrixGroup, where I lead and mentor clients and SME business owners through the US banking system. My role involves managing communication, account management, and coaching, which allows me to foster strong relationships and ensure client success. Previously, I worked at The Ritz-Carlton in Santiago, where I provided white-glove service to international clients and trained staff to maintain brand consistency across all customer service channels.