Open to opportunities

Sebastian Rojas Weber

@sebastianrojasweber

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Customer Success Specialist with expertise in SaaS and client relations.

Chile

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What I'm looking for

I seek a role that values customer relationships and offers opportunities for growth.

As a Customer Success Specialist with over three years of experience in sales, support, and customer retention within SaaS environments, I am dedicated to fostering long-term client relationships. My journey has equipped me with the skills to manage onboarding, training, and the entire customer lifecycle, ensuring users thrive with the products they use.

Currently, I serve as a Customer Success Manager at Tempus Tools, where I own the full post-sale experience, from onboarding to renewals. My bilingual capabilities in English and Spanish allow me to provide empathetic support and training to a diverse clientele. I am passionate about gathering customer feedback to enhance product offerings and improve overall customer experience.

With a strong technical background and proficiency in tools such as HubSpot, Zendesk, and Stripe, I am tech-savvy and adept at troubleshooting technical issues. I am open to fully remote roles where I can continue to make a positive impact on customer success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Tempus Tools

Jan 2024 - Present (1 year 6 months)

Owned the full post-sale experience, including onboarding, training, support, renewals, and upsells. Handled 1:1 training, troubleshot technical issues, and supported customers in English and Spanish.

Customer Success Onboarding Technical Support Stripe Customer Retention HubSpot Zendesk

Sales and Customer Support

Tempus Tools

Jan 2021 - Jan 2024 (3 years)

Delivered SaaS product demos and converted leads across Latin American and English-speaking markets. Responded to customer inquiries via Zendesk and HubSpot.

SaaS Sales Customer Support Lead Conversion Zendesk HubSpot Product Demos

Administrative Assistant

Universidad Católica de Chile

Jan 2015 - Jan 2016 (1 year)

Guided customers through multiple administrative processes such as payments and registrations. Acted as a point of contact for four different service lines.

Administrative Support Customer Service Payment Processing Communication

Education

Degrees, certifications, and relevant coursework

Universidad San Sebastian

Ingeniería en Comercio Exterior, Comercio Exterior

Studied international trade and commerce principles. Developed skills in global business operations and economic analysis.

Universidad de Chile

Licenciatura en Lingüística y Literatura Inglesas, Lingüística y Literatura Inglesas

Focused on English linguistics and literature, enhancing analytical and communication skills. Gained a deep understanding of language structures and literary analysis.