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Ana Vazquez

@anavazquez

HealthTech ops leader who turns ambiguity into scalable systems. 10+ years in AI adoption, process improvement & change management.

Chile

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What I'm looking for

I’m looking for a senior ops role where I can build the systems and structures that let mission-driven organizations scale — leading cross-functional initiatives, driving AI adoption responsibly, and turning operational complexity into clarity. Remote, open to global teams. Open to relocation.

I’m a cross-functional operations leader with 10+ years of experience in HealthTech SaaS, specializing in process improvement, change management, AI adoption, and organizational transformation.

My career has been built on one consistent belief: technology only creates impact when people actually use it. That conviction has driven everything from launching an 8-department Change Champions Program at a 130-person EHR company, to leading infrastructure migrations that cut costs by 71%, to building HIPAA compliance frameworks for AI workflows before most teams knew they needed one.

I joined my first company as a founding team member and earned four consecutive promotions over seven years — building clinical operations, telehealth workflows, and bilingual patient programs that connected low-income and immigrant communities with healthcare that met them where they were.

I’m mission-driven, operationally precise, and genuinely excited by the intersection of AI, systems thinking, and human impact. I thrive in high-ownership environments where the work is hard, the stakes are real, and the team cares deeply.

Trilingual: Spanish (native), English (fluent), Italian (B2).

Experience

Work history, roles, and key accomplishments

Operations & Process Manager

ICANotes

Oct 2022 - Mar 2026 (3 years 5 months)

Led an 8-department change management program across a 130-person organization to drive adoption of an EHR platform, shifting culture from resistance to readiness. Built HIPAA-adjacent AI governance in under 1 month, developed migration operational frameworks (71% spend decrease; $8,000+ projected annual savings), and created governance/SOP standards across 6 teams.

Healthcare Operations HIPAA compliance Change Management AI Governance Workflow Automation Zoho Desk Amazon Connect Governance SOP Development

Client Services Manager

ConsejoSano / SameSky

Dec 2018 - Dec 2021 (3 years)

Redesigned outreach and education workflows using user behavior insights, increasing platform service utilization by 40% within 3–6 months across multiple U.S. states. Managed end-to-end onboarding and implementation for 5–10 FQHC/community health center clients and built HIPAA and digital health training for 20+ physicians and 20–30 bilingual agents from scratch.

Telehealth Operations HIPAA compliance Client Onboarding Stakeholder Management Workflow Design Platform Implementation Program Management Customer Success Operations Root Cause Analysis

Client Operations Specialist

ConsejoSano / SameSky Health

Dec 2017 - Dec 2018 (1 year)

Managed day-to-day operations for a portfolio of FQHC and community health center accounts, coordinating between clinical teams, platform operations, and provider contacts. Ensured service delivery, program continuity, and compliance across client programs.

FQHC client support Cross functional coordination Compliance Management Cross functional Coordination Clinical Operations Coordination Service Delivery

Clinical Operations Coordinator

ConsejoSano / SameSky Health

Dec 2015 - Dec 2017 (2 years)

Supported the transition from a direct-to-consumer model to a B2B structure by rebuilding clinical coordination processes, patient workflows, and provider onboarding. Independently managed a portfolio of 7–9 FQHC and community health center clients across California, Illinois, and New York.

B2B transition Patient workflow design Bilingual outreach programs FQHC client management Process rebuilding Care delivery continuity Provider Onboarding Cross functional Coordination Clinical operations Clinical Operations

Customer Operations Associate

ConsejoSano / SameSky Health

Jan 2015 - Jan 2016 (1 year)

Joined the founding team during the direct-to-consumer phase and designed the end-to-end patient journey from first contact to care delivery. Built Spanish-language user experience and telehealth physician workflows connecting U.S. patients with Spanish-speaking providers in Mexico City.

Patient journey design UX for Spanish language users Telehealth workflows Care delivery operations Customer onboarding Founding team execution Provider coordination End to end process design Customer Onboarding

Data Analysis Intern

Seguro Popular

Jan 2014 - Present (12 years 5 months)

Analyzed economic impact data from national healthcare coverage programs (including oncology and neonatal ICU) to support policy-level reporting.

Healthcare Data Analysis Policy Reporter

Healthcare Operations Intern

Hospital Angeles de las Lomas

Jan 2013 - Present (13 years 5 months)

Conducted situational analysis of hospital operational workflows and developed a continuous improvement proposal with an economic impact assessment for leadership review.

Healthcare Operations Workflow Analysis Continuous Improvement Process Mapping