Natalia Rozas
@nataliarozas
I am a Customer Success Manager with 4+ years driving onboarding, support, and client retention in t
ChileWhat I'm looking for
Soy Customer Success Manager con más de cuatro años de experiencia liderando procesos de onboarding, soporte técnico, gestión de cuentas y fidelización de clientes en el rubro tech y plataformas digitales.
He logrado conectar al 90% de proveedores en dos meses en Pedidos Ya, aumentando órdenes completadas en 1.4%. En roles recientes en Agroinventario y Relke SPA he diseñado onboarding personalizado, mejorado configuraciones para reportes y coordinado integraciones con e-commerce.
Trabajo con herramientas como HubSpot, Intercom, Zendesk, G Suite, Office y Slack y manejo inglés y portugués a nivel intermedio. Busco integrarme a un equipo que valore la mejora continua, el trabajo colaborativo y la transformación del aprendizaje a gran escala.
Experience
Work history, roles, and key accomplishments
Customer Success Analyst
Agroinventario
Jan 2024 - Present (1 year 7 months)
Provided daily technical support to users on the web platform and implemented personalized onboarding for new clients, focusing on product education. Managed database and proactively monitored platform usage, ensuring quality in monthly reports through account configuration review and improvement.
Operations Executive Assistant Merchant
Pedidos Ya
Feb 2023 - Dec 2023 (10 months)
Managed over 2500 providers directly to ensure efficient use of the internal platform and coordinated operational data to maintain active commercial relationships. Successfully connected 90% of providers in two months, which increased completed orders by 1.4%.
Onboarding Executive
Relke SPA
Apr 2022 - Dec 2022 (8 months)
Supported and monitored clients through the SII certification process, identifying friction points and coordinating with technical teams to propose platform improvements. Provided support for e-commerce and marketplace integrations, and created support resources to enhance user experience.
Customer Service Supervisor
Justo
May 2021 - Feb 2022 (9 months)
Supervised and trained the support team, and participated in commercial meetings with new partners, explaining services and strategies. Designed customer service protocols and processes to optimize operations.
Education
Degrees, certifications, and relevant coursework
DUDuoc UC
Técnico, Gestión Logística
2016 - 2016
Studied logistics management at Duoc UC, gaining expertise in supply chain processes and operational efficiency. Developed skills in managing and optimizing logistical flows for various industries.
Availability
Location
ChileAuthorized to work in
Job categories
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