Open to opportunities

Grace Ogbonna

@graceogbonna

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Experienced Administrative Support Virtual Assistant enhancing efficiency and productivity.

Nigeria

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What I'm looking for

I seek a role that values organization and offers opportunities for growth.

I am an experienced Administrative Support Virtual Assistant with a proven track record of enhancing efficiency by 25% through effective calendar management and handling over 50 emails daily. My ability to manage schedules for teams of up to 10 members with a 98% accuracy rate showcases my commitment to excellence and attention to detail. I am eager to leverage my organizational and technical skills to provide exceptional service and ensure seamless operations.

Throughout my career, I have successfully managed communication channels for IT teams, achieving a 95% response rate to inquiries. My experience in project management has led to a 20% increase in project efficiency, and I take pride in cultivating strong client relationships through proactive communication. I am dedicated to providing excellent customer service and fostering positive relationships, which has contributed to a 20% increase in client satisfaction scores.

Experience

Work history, roles, and key accomplishments

Current

Entry-Level Virtual Assistant

Current

Vsavvy Academy

Mar 2024 - Present (2 years 3 months)

Facilitated enrollment processes for over 30 students monthly and managed a database of 200+ student records. Provided technical support to students, achieving a 95% issue resolution rate.

Database Management Technical Support Communication Skills Problem Solving Time Management Microsoft Office Suite Google Workspace Customer Service

Current

Administrative Support

Current

Swipht Logistics

Sep 2023 - Present (2 years 9 months)

Managed executive calendars with a 95% accuracy rate and prepared documents using Microsoft Office Suite and Google Workspace. Assisted in organizing corporate events, achieving a 95% attendee satisfaction rate.

Calendar Management Event Coordination Microsoft Office Suite Google Workspace Data Management Communication Skills Time Management Customer Service

Current

Virtual Assistant

Current

Applied Cloud

Feb 2023 - Present (3 years 4 months)

Managed communication channels for the IT team, ensuring efficient information flow and achieving a 95% response rate. Scheduled appointments and coordinated meetings, optimizing productivity by 90%. Assisted in project management tasks, resulting in a 20% increase in project efficiency.

Project Management Trello Asana Client Relationship Management Communication Skills Time Management Problem Solving Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Economics

2016 - 2021

Grade: Second Class Upper

Studied Economics, focusing on various economic theories and their applications in real-world scenarios. Achieved a Second Class Upper division, demonstrating strong analytical and quantitative skills.