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Grace Jegede

@gracejegede

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Highly organized Virtual Assistant with 2+ years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my organizational skills.

I am a highly organized and adaptable Virtual Assistant with over two years of experience providing comprehensive administrative, customer support, and project management assistance. My proven ability to streamline operations and enhance client satisfaction has been instrumental in driving efficiency through effective communication and problem-solving. I am adept at managing multiple tasks and prioritizing effectively to deliver high-quality results in fast-paced environments.

Throughout my career, I have developed and implemented lead generation strategies that have attracted new clients and improved outreach effectiveness. My experience includes managing client communications, scheduling, and utilizing CRM systems to track and manage leads. I take pride in maintaining a 100% client satisfaction rating and have successfully improved lead conversion rates through proactive communication and relationship management.

I am eager to leverage my skills and experience to contribute to the success of a dynamic team, ensuring that I can continue to grow and develop in my career while delivering exceptional support and results.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Nestoria Estates

Sep 2024 - Mar 2025 (6 months)

Developed and implemented lead generation strategies, attracting new property management clients. Managed client communications and scheduling, ensuring seamless coordination. Utilized CRM systems to track and manage leads, contributing to increased client acquisition.

Lead Generation Market Research Client Communication Scheduling CRM Systems Data Management

Virtual Assistant

Bruno Short Stays

Apr 2024 - Jul 2024 (3 months)

Proactively communicated with guests to ensure a positive experience during their stays. Optimized listing details and content to enhance visibility and attract bookings. Managed and maintained accurate calendars, coordinating reservations to prevent double bookings.

Content Management Calendar Management Reservation Coordination

Virtual Assistant

TeeMax Enterprise

Oct 2023 - Apr 2024 (6 months)

Provided exceptional customer service and support, significantly enhancing client satisfaction. Managed social media content, increasing brand awareness and engagement. Organized and maintained efficient filing systems, reducing administrative errors by over 95%.

Customer Service Customer Support Social Media Management Content Creation Administrative Support Scheduling

Customer Support

Etifrank Concept

Aug 2023 - Mar 2024 (7 months)

Managed customer inquiries and complaints, ensuring timely and effective resolutions. Provided product recommendations, enhancing customer satisfaction and processing orders efficiently. Achieved consistently high customer satisfaction ratings and exceeded performance metrics.

Customer Service Order Processing Customer Satisfaction Performance Metrics

Virtual Assistant

Damian's Hosting Hub

Sep 2023 - Feb 2024 (5 months)

Generated qualified leads monthly, significantly increasing client acquisitions and revenue growth. Maintained high client satisfaction through proactive communication and relationship management. Improved lead conversion rates by over 90% through effective follow-up strategies.

Lead Generation Revenue Communication Relationship Management Lead Conversion

Technical and Administrative Assistant

National Open University of Nigeria

Jun 2022 - Aug 2023 (1 year 2 months)

Assisted in developing and implementing online learning modules, supporting digital education initiatives. Provided technical support for virtual classroom platforms, ensuring seamless online learning experiences. Managed student databases and handled administrative tasks including scheduling and office management.

Technical Support Administrative Support Online Learning Database Management Student Records Scheduling Office Management

Education

Degrees, certifications, and relevant coursework

Short Term Rental Academy

Certification, Online Airbnb Co-Hosting, Rental Arbitrage, Property Management, Virtual Assistance

Completed an online certification program focusing on various aspects of short-term rental management, including Airbnb co-hosting, rental arbitrage, and property management. Gained expertise in virtual assistance for the short-term rental industry.