Shalom Sangobowale

I am a results-driven Virtual Assistant and Customer Service Specialist with over three years of hands-on experience in administrative support, client communication, and schedule coordination. I focus on improving operational efficiency and delivering measurable customer satisfaction gains.

My background includes roles in financial services and independent remote work, where I managed high-volume client communication, email management, and CRM-driven client engagement. I led process improvements that increased operational performance and reduced turnaround times.

I have completed the ALX Virtual Assistant and Career Crafters Academy programs, gaining advanced skills in calendar management, project coordination, travel planning, and productivity tools. I am proficient with Microsoft Office, Google Workspace, Microsoft Dynamics 365, HubSpot, Slack, Zoom, Trello, and Notion.

I bring a proactive, detail-oriented approach to administrative and customer-facing responsibilities, with demonstrated results such as increased client satisfaction and reduced documentation errors. I seek opportunities where I can apply remote collaboration skills and continue driving measurable improvements.