Dadi Mufanga
@dadimufanga
Experienced call center agent with a background in marketing.
AustriaWhat I'm looking for
With over two decades of diverse experience in various roles, I have honed my skills in customer service, marketing, and communication. My journey began in 1996, working with multiple companies in Salzburg, where I developed a strong foundation in customer interaction and service delivery.
From 2001 to 2008, I ventured into entrepreneurship, focusing on marketing and communication, which allowed me to understand the nuances of client engagement and brand representation. Currently, as a Call Center Agent at Ffind.com, I lead customer satisfaction surveys and communicate with international clients, ensuring their needs are met effectively.
Experience
Work history, roles, and key accomplishments
FFCall Center Agent
Ffind.com
Feb 2024 - Present (1 year 7 months)
Currently working as a Call Center Agent, conducting customer satisfaction surveys from a home office. Communicating with international clients and stakeholders regarding survey topics and results.
LESales Representative Promoter
Langwallner Electronic, Dtf Promotion, Eightball, Easystaff,
Feb 2012 - Feb 2024 (12 years)
Served as a Sales Representative and Promoter for multiple companies, focusing on electronics and promotional activities. Engaged in customer service, computer maintenance, and smart TV sales.
Entrepreneur
Self-Employed
Jan 2001 - Dec 2008 (7 years 11 months)
Managed and executed marketing and communication strategies as an entrepreneur. Developed and implemented campaigns to promote various products and services.
Worker
Various Companies
Jan 1996 - Dec 2001 (5 years 11 months)
Gained diverse experience across multiple sectors, performing various worker roles. Contributed to operations at companies including Funktrans, Interspar, and the Red Cross.
Education
Degrees, certifications, and relevant coursework
Christian Doppler Klini
N/A, N/A
2012 - 2014
Engaged in studies at Christian Doppler Klini, focusing on relevant academic or professional development. Acquired practical and theoretical knowledge in the field.
Paris Lodron Universitä
N/A, N/A
2010 - 2012
Pursued university studies, engaging in academic coursework and research. Developed specialized knowledge and critical thinking skills.
Bundes Oberstufen Gymnasium
N/A, General Education
1995 - 1996
Undertook high school studies, focusing on advanced subjects to prepare for higher education. Gained a deeper understanding of various academic disciplines.
Hauptschule Maxglan
N/A, General Education
1991 - 1995
Attended secondary school, expanding on elementary education with a broader curriculum. Developed essential academic and social skills.
Volksschule Taxham
N/A, General Education
1987 - 1991
Completed elementary education, building foundational knowledge and skills. Focused on core subjects to prepare for further schooling.
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