Katarina Batalo
@katarinabatalo
Customer service clerk with proven experience providing exceptional service.
What I'm looking for
I am a dedicated customer service clerk with a strong track record of providing exceptional service to clients. My experience spans various roles where I have honed my skills in data entry, problem-solving, and effective communication. I take pride in ensuring optimal customer satisfaction and contributing to organizational success.
During my tenure at Allianz Insurance AG, I excelled in managing customer inquiries and resolving issues promptly, which earned me recognition for my commitment to customer service. My ability to multitask and manage time efficiently has been pivotal in my roles, allowing me to handle diverse customer interactions with professionalism and courtesy.
I am passionate about creating positive experiences for customers and thrive in environments that challenge my problem-solving abilities. I am eager to bring my skills and experience to a new role where I can continue to grow and contribute to a team focused on delivering outstanding service.
Experience
Work history, roles, and key accomplishments
Clerk in Customer Service
Allianz Insurance AG
Aug 2021 - Feb 2023 (1 year 6 months)
Provided exceptional customer service by effectively interacting with diverse clients, resolving inquiries promptly, and managing multiple tasks efficiently. Recognized for strong problem-solving abilities and attention to detail.
Office Clerk
Arbö Roadside Assistance
Feb 2021 - Jun 2021 (4 months)
Handled customer inquiries and complaints professionally, ensuring positive experiences. Managed incoming calls and emails while demonstrating strong problem-solving skills.
Customer Service
Wedify Callcenter
Jan 2020 - Feb 2021 (1 year 1 month)
Utilized problem-solving abilities to address customer issues effectively while maintaining a positive attitude. Demonstrated excellent communication skills in handling complaints and escalations.
Sales Assistant
Hofer KG
Jan 2019 - May 2019 (4 months)
Achieved sales targets through effective upselling and cross-selling. Collaborated with team members to foster a positive work environment and identified new business opportunities.
Education
Degrees, certifications, and relevant coursework
Vienna Business School HAS
Diploma, Commercial Office Clerk
2016 - 2018
Cooperative Secondary School
Secondary School Diploma, General Education
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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