Open to opportunities

Cynthia Ebi Omogbai

@cynthiaebiomogbai

Message

I support customers, manage client operations, and deliver accurate data work.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support, customer success, virtual assistance, data operations, or IT support role where I can use clear communication, organized documentation, CRM and ticketing tools, and client-focused problem-solving.

I've coordinated care for 30+ patients daily at Kebbi State Primary Health Care Board and The New Epic Clinic and Maternity, maintaining accurate EHR documentation, scheduling appointments, and helping patients understand treatment and follow-up plans.

More recently, I've supported small businesses through Facebook Ads, live-chat moderation, client onboarding, scheduling, and follow-ups. I also annotated and validated text, image, audio, and video datasets at Micro1 while meeting accuracy, productivity, and confidentiality requirements, and I'm completing IT Support and Customer Success Manager training.

Experience

Work history, roles, and key accomplishments

Current

Freelance Support Specialist

Current

Self Employed

Dec 2025 - Present (10 months)

Managed client communication and Facebook ad campaigns for small businesses, moderated live chat, and provided virtual assistance including scheduling and client onboarding.

Facebook Ads Chat Moderation Virtual Assistant Client Communication Scheduling Client Onboarding

Registered Nurse (NYSC)

The New Epic Clinic and Maternity

Jul 2025 - Jul 2026 (1 year)

Coordinated daily care for over 30 patients, managed appointment scheduling, maintained EHR documentation, and educated patients on treatment plans.

Patient Care Appointment Scheduling Documentation Patient Education

Data Annotator

Micro1

Jan 2026 - Apr 2026 (3 months)

Labeled and annotated text, image, audio, and video datasets, reviewed data for accuracy, and met productivity targets while maintaining confidentiality.

Data Annotation data review Accuracy Confidentiality

Registered Nurse

Kebbi State Primary Health Care Board

May 2014 - Nov 2025 (11 years 6 months)

Coordinated care for over 30 patients daily, maintained EHR documentation, collaborated with multidisciplinary teams, and educated patients on follow-up care.

Patient Care Documentation Collaboration Patient Education