In my self-employed customer engagement work, I handle customer enquiries across WhatsApp, Telegram, Instagram, and email, including product, purchase, and general support questions. On busy days, I manage 50+ enquiries.
I investigate product and platform concerns, guide customers through account access and navigation, and follow up on unresolved requests. I once walked a customer through an app login issue step by step until access was restored.
At Primary Health Centre, Lagos State, I served as a frontline contact for patients and visitors, answered enquiries, and maintained accurate patient records. I also handled complaints and coordinated requests requiring additional attention.
