Open to opportunities

Munachi Prisca

@munachiprisca

Message

Customer-focused Customer Support Representative and Virtual Assistant with nursing background.

Nigeria

Message

What I'm looking for

I seek a client-focused role where I can provide exceptional remote support, streamline processes, and contribute to customer satisfaction and business growth.

I am a customer-focused and detail-oriented Customer Support Representative and Virtual Assistant with about two years of experience delivering exceptional client support in fast-paced virtual environments. I combine strong communication, fast and accurate typing, and organizational skills with experience in customer retention, sales support, and administrative process improvements.

My background also includes nursing practice, which strengthens my empathy and professionalism in client interactions. I have used tools like Zoom, Slack, HubSpot, Zendesk, Google Suite and various email marketing platforms to improve response efficiency, streamline workflows, and support business growth through reliable, high-quality customer service.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Virtual Assistant

Current

IWantGoodCreditSolutions

Jan 2025 - Present (1 year 2 months)

Delivered virtual assistance and customer support using collaboration and CRM tools, streamlined administrative processes, and improved response efficiency beginning in 2025.

Virtual Assistance Zoom Slack Monday.Com CRM Email Marketing Calendar Management Administrative Support

Registered Nurse

Lifeline Children Hospital

Mar 2024 - Jan 2025 (10 months)

Provided pediatric nursing care, managed patient records, and participated in clinical safety and environmental health practices from 03/2024 to 2025.

Pediatric Nursing Patient Monitoring Patient Education Records Management

Staff Nurse

Holy Rosary Hospital

Jan 2023 - Feb 2024 (1 year 1 month)

Delivered nursing care and patient support across departments, maintained clinical documentation, and supported patient recovery and safety from 01/2023 to 02/2024.

Patient Care Clinical Documentation Basic Life Support Communication Teamwork

Customer Support Representative

Pepe Boutique

Jan 2020 - Jan 2024 (4 years)

Provided multichannel customer support, resolved inquiries efficiently, and improved customer retention through upselling and trust-building that increased engagement from 30% to 60%.