Open to opportunities

CHIAMAKA BLESSING

@chiamakablessing1

I resolve high-volume customer inquiries across chat, email, and messaging with empathy, accuracy, and independent judgment.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve account, booking, payment, and scheduling inquiries across digital channels while learning new tools and contributing to a collaborative team.

I've delivered high-volume B2C support at Call Gurus, resolving customer inquiries independently while meeting service and quality benchmarks in a remote, metrics-driven environment.

Previously, I supported bookings, payments, account questions, and scheduling at Mundo Rentals and Macnora Laboratories. I bring calm de-escalation, accurate CRM documentation, confidentiality, and hands-on experience with Freshdesk, HubSpot, Google Workspace, Microsoft Office, EMR systems, and AI content tools.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Call Gurus

Jan 2025 - Jan 2026 (1 year)

Delivered B2C customer support across high volume daily interactions, adapting tone and communication style in real time to deescalate tension and match customer needs. Used independent judgment to resolve customer inquiries efficiently without relying on rigid scripts, improving satisfaction and first contact resolution.

Live Chat Email Support CRM De escalation Problem Solving Multitasking Remote Collaboration

Virtual Assistant & Social Media Manager

Mundo Rentals

Jan 2024 - Jan 2025 (1 year)

Provided written customer support via email, chat, and CRM platforms, ensuring prompt, accurate responses to client account, booking, and payment-related inquiries. Managed inbound and outbound customer communications, including bookings, scheduling, and account questions, while adapting quickly to new tools and processes.

Email Support Chat CRM Booking Management Scheduling Multitasking AI Tools Social Media Management

Customer Support | Virtual Assistant

Macnora Laboratories

Jan 2022 - Jan 2024 (2 years)

Coordinated and confirmed appointments and account details for patients, resolving inquiries with empathy, accuracy, and attention to detail. Implemented process improvements that reduced administrative costs by 20% through effective coordination.

Appointment Scheduling Account Management Data Verification Process Improvement IT Support EMR

Healthcare Manager Intern

Nnamdi Azikiwe University Teaching Hospital

Jan 2020 - Jan 2021 (1 year)

Served as a point of contact for inquiries, providing clear, warm, and accurate information to patients. Scheduled and coordinated appointments and follow ups, improving workflow efficiency.

Patient Communication Appointment Scheduling Record keeping Confidentiality