At Aviva Canada, I shared information about policy terms, billing, claims status, and coverage limits. I recorded customer interactions and follow-up actions in CRM and contact-centre systems.
At Chicyndivine, I promoted products to new and existing customers and contributed to sales targets. I recommended products based on customers’ needs, preferences, and budgets.
At FCMB, I assisted customers with account services and answered questions about transactions, cards, transfers, and payments. I also maintained customer records and assisted with account reconciliation and transaction discrepancies.
