At Aviva Canada, I provided information and clarification on policy terms, billing, claims status, and coverage limits. I recorded call outcomes, opportunities, and follow-up actions in CRM or contact-centre systems.
I worked with direct sales, service, and underwriting teams to optimize campaign messaging and customer engagement strategies, while working toward performance targets.
At Unified Eye Clinic, I verified prescriptions and processed patient orders, then supported patients with eyewear collection, adjustments, and care guidance.
At Claire Couture, I built customer relationships through personalized service and supported payments, inventory monitoring, and customer record keeping. I also participated in branding events and promotional campaigns.
