@rosebanaikamwaandy
Outbound Sales Development Representative with Humania Assurance, supporting insurance applications, onboarding, and customer follow-ups.
NigeriaAt Humania Assurance (Canada), I managed inbound and outbound calls, helped clients with insurance applications and onboarding, and followed up to support customer satisfaction.
At United Bank for Africa, I supported relationship managers with client engagement and service delivery while following AML and internal control procedures. Earlier, at Access Bank PLC, I handled customer inquiries and complaints and helped clients use banking products and digital platforms.
Work history, roles, and key accomplishments
Humania Assurance
Mar 2024 - Feb 2026 (1 year 11 months)
Managed inbound and outbound calls, resolving customer inquiries efficiently. Assisted clients with insurance applications and onboarding processes, improving customer satisfaction through timely follow-ups and clear communication.
United Bank for Africa
Jun 2022 - Feb 2024 (1 year 8 months)
Supported relationship managers in client engagement and service delivery. Ensured compliance with AML and internal control procedures, contributing to improved customer experience through service optimization.
Access Bank PLC
Nov 2020 - May 2022 (1 year 6 months)
Handled customer complaints and inquiries across multiple channels. Educated clients on banking products and digital platforms, maintaining accurate records of customer interactions.
Degrees, certifications, and relevant coursework
M.Sc, Peace and Conflict Studies
M.Sc in Peace and Conflict Studies and B.Sc in Political Science from the University of Jos.
B.Sc, Political Science
B.Sc in Political Science from the University of Jos.
Software and tools used professionally
NigeriaYou can contact ROSE BANAIKAMWA and 90k+ other talented remote workers on Himalayas.
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