At AXA UK, I supported customer retention by contacting customers and addressing concerns that could affect their decision to stay. I monitored my performance against call volume, conversion, satisfaction, and resolution indicators.
At Frandoz Co Entreprises, I developed sales activities to increase the customer base, product visibility, and revenue. I identified potential customers and generated leads through cold calling, referrals, networking, and direct marketing.
I built and maintained relationships with new and existing customers at Frandoz Co Entreprises to encourage loyalty, repeat purchases, and long-term business partnerships.
At Moniepoint, I provided customers with information about products, services, procedures, and transaction issues. I investigated complaints and helped resolve failed, pending, reversed, delayed, or unsuccessful transactions.
