At Helzberg Diamonds, I manage complex order, payment, repair, delivery, cancellation, refund, reshipment, and service cases from intake through resolution. I partner with fulfillment, stores, vendors, repair facilities, and leadership while building job aids, templates, and visual workflows that improve case quality and communication.
Across Qwikkit, Texas Workforce Commission, Ocean Shipholdings, and Academy Sports + Outdoors, I've supported customer operations, sales administration, employer onboarding, recruiting, executive administration, and client success. I bring 10+ years of experience maintaining accurate CRM records, coordinating cross-functional handoffs, creating standardized documentation, and keeping complex work organized through closure.
