Cristina Marrufo

I am a bilingual Customer Success and Operations professional with 15+ years of experience across customer service, account management, logistics, e-commerce, technical support, and B2B operations.

Throughout my career, I have worked in fast-paced environments supporting customers, business partners, and internal teams while managing complex issues from start to finish. My experience includes order management, invoicing, returns, logistics coordination, escalations, process improvement, and technical troubleshooting. I am experienced with platforms such as Salesforce, Microsoft Dynamics AX, Roadnet, ServiceNow, Zendesk, and warehouse management systems.

In my current experience with Pandora, I have supported B2C, e-commerce, and B2B operations. One of my key achievements was identifying and helping recover approximately $250,000 related to duplicated orders. I have also created tracking tools and improved internal processes to help teams stay organized, follow up on cases, and provide better customer experiences.

Earlier in my career, I gained technical and logistics experience working with Roadnet transportation technology, which strengthened my ability to troubleshoot problems, understand operational workflows, and communicate technical information in a clear and customer-friendly way.

I am especially interested in remote opportunities in Customer Success, Customer Operations, Client Services, Account Management, Logistics/Operations Coordination, Implementation, and Technical Support. I enjoy solving problems, improving processes, learning new systems, and being the person customers and teammates can rely on to get things done.