Alisha Carter
@alishacarter
I improve customer operations, HR support, and technical issue resolution.
United StatesWhat I'm looking for
At LegalZoom, I support high-volume customer operations and HR administrative workflows, maintaining accurate records, coordinating onboarding, resolving operational issues, and improving documentation across multiple systems.
I've also supported Medicare members at Humana and delivered customer experiences at Execution Marketing for more than seven years. I bring 10+ years of experience using Zendesk, Salesforce, ServiceNow, reporting, troubleshooting, escalation management, and process improvement to strengthen efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Support customer operations and HR administrative functions in a high-volume, fast-paced environment. Maintain accurate records, assist with onboarding, and resolve operational issues across multiple systems.
Assisted Medicare members via phone with plan information, benefits, and provider location. Documented interactions in CRM and resolved escalated concerns professionally.
Customer Experience Specialist
Execution Marketing, LLC
Feb 2016 - Sep 2023 (7 years 7 months)
Managed customer inquiries and issues across multiple channels, ensuring high satisfaction. Collaborated with cross-functional teams and implemented initiatives to enhance customer experience.
Assisted with fellowship applications and performed clerical functions. Maintained files, handled mail, and provided technical support to scholars.
Education
Degrees, certifications, and relevant coursework
Potomac High School
High School Diploma, General Studies
Completed high school education.
University of Phoenix
Bachelor's Degree, General Studies
Pursued higher education at the University of Phoenix.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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