Open to opportunities

Renee Boettcher

@reneeboettcher

Detail-oriented CRM and operations coordinator leveraging HubSpot, Dynamics, and Salesforce learning to improve data accuracy.

United States

Message

What I'm looking for

I’m looking for a CRM-focused operations role where I can improve data integrity, streamline workflows, and support users—while deepening my Salesforce expertise. I thrive in high-volume environments with clear process ownership and opportunities to optimize reporting and documentation.

I support high-volume operations with strong CRM case management, accurate record keeping, and process coordination. I maintain detailed documentation, manage workflows, and assist reporting needs while ensuring data integrity across internal systems and customer interaction tracking.

I’ve also led day-to-day execution as part of a supervisory team, handling complex support and escalations, coordinating scheduling and coverage, and investigating potential fraud cases with confidentiality and proper escalation. Currently, I’m expanding my CRM expertise into Salesforce using Trailhead, with a focus on database management, reporting, and user support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

ThredUp

Jun 2025 - Present (1 year 1 month)

Managed high-volume customer interactions via chat and email while maintaining accurate case and customer records. Investigated and documented potential fraud cases, assisted with reporting/documentation, and supported workflow efficiency and policy compliance.

Customer Support Chat Support Case Documentation Data Entry Data Integrity Fraud Case Investigation Escalation Management Workflow Coordination Policy Compliance AI Tools

Tier 1 Operations Coordinator

Agero

Jun 2021 - Jun 2025 (4 years)

Supervised and supported high-volume daily operations, managing CRM tickets and maintaining accurate records for issue resolution. Reviewed and approved transactions up to $5,000, coordinated scheduling, and improved workflows by identifying inefficiencies and supporting escalations.

Operations Coordination HubSpot Microsoft Dynamics 365 Record Management Scheduling Cross Functional Communication Escalations Process Improvement Data Entry

Education

Degrees, certifications, and relevant coursework

University of Texas at Arlington

Bachelor of Arts, Political Science (Law & Courts)

Activities and societies: Minor: Sociology; Honors: Phi Kappa Phi Honor Society.

Pursuing a Bachelor of Arts in Political Science with a Law & Courts concentration, with a minor in Sociology. Expected graduation is April 2027, with Phi Kappa Phi Honor Society recognition.