Open to opportunities

Uranga Andrea

@urangaandrea

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Organized professional with 9+ years in customer service and operations.

United States

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What I'm looking for

I am looking for a role in a dynamic organization that values collaboration, offers opportunities for growth, and allows me to leverage my customer service and operations expertise.

With over 9 years of experience in customer service, operations coordination, and account management, I am dedicated to streamlining processes and enhancing team performance. My journey has equipped me with a strong technical proficiency in ERP, CRM, and logistics systems, allowing me to effectively manage client relationships and improve operational efficiency.

Currently, I serve as an Account Coordinator at Diamond Wipes, where I manage client accounts and ensure accurate order processing. My role involves liaising with cross-functional teams to resolve customer issues and track order statuses, ultimately providing proactive updates to clients. I have a proven track record of developing inventory control processes and producing insightful reports that drive strategic decisions.

Throughout my career, I have consistently focused on delivering exceptional customer service while implementing process improvements. I am eager to contribute my skills and experience to a dynamic organization that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Current

Account Coordinator

Current

Diamond Wipes

Jan 2023 - Present (2 years 6 months)

Managed a portfolio of client accounts, ensuring accurate and timely order processing using EDI and ERP systems. Liaised with cross-functional teams (sales, logistics, production) to resolve customer issues and ensure smooth fulfillment.

EDI ERP Global E Whiplash Account Management Order Processing performance reporting Process Improvement

Operations Coordinator

Rack Store

Jan 2021 - Jan 2023 (2 years)

Oversaw daily operations, inventory management, order fulfillment, and shipping for a high-volume warehouse. Developed and implemented inventory control processes that improved stock accuracy and reduced fulfillment errors.

Inventory Management order fulfillment Shipping ERP WMS Canva Operations Coordination Process Improvement Reporting

Fulfillment Lead & Project Coordinator

FIGS

Jan 2020 - Jan 2021 (1 year)

Led fulfillment operations and supervised associates to ensure accurate and efficient order processing. Managed cross-functional projects aimed at enhancing warehouse efficiency and improving the customer experience.

Project Coordination Inventory Management Customer Experience Team Leadership Training Programs

Customer Service Representative

Logistics Plus

Jan 2019 - Jan 2020 (1 year)

Delivered customer support via phone, email, and chat for both domestic and international shipments. Prepared shipping documents (BOLs, packing lists, customs paperwork) in compliance with regulations.

Customer Service WMS ERP

Front Desk Manager

Gold's Gym

Jan 2016 - Jan 2019 (3 years)

Supervised front desk, customer service, and fitness teams; managed scheduling, payroll, and reporting. Monitored KPIs such as membership growth, attendance, and revenue; implemented data-driven improvements.

Customer Service Team Supervision KPIs Payroll Reporting Member Engagement

Engineering Intern

TTM Technologies

Jan 2014 - Jan 2015 (1 year)

Supported continuous improvement initiatives by analyzing process data and identifying areas for optimization. Assisted in preparing technical reports and participating in cross-departmental improvement projects.

Process Improvement Data Analysis Technical Reporting Engineering Support Optimization