Fabian Acosta
@fabianacosta
Customer operations specialist improving healthcare profile compliance and order accuracy across Salesforce and NetSuite.
United StatesWhat I'm looking for
I handle healthcare candidate profiles at StaffDNA, verifying credentials, keeping applicant tracking documentation current, and coordinating between candidates and recruiters to speed up placement and onboarding.
Before that, at IDIS Americas I processed 100+ orders weekly in NetSuite, used Zendesk to track order status, and helped cut order entry errors by 25% while improving processing speed through system optimizations.
Earlier, I managed 75+ daily customer interactions at Waterlogic and entered service requests into Salesforce and E-Auto with an emphasis on data integrity—then I built strong fundamentals in fast-paced customer service at Chick-fil-A.
Experience
Work history, roles, and key accomplishments
Customer Operations Specialist
StaffDNA
Feb 2025 - Present (1 year 7 months)
Process healthcare candidate profiles and verify credentials for compliance and accuracy. Act as a liaison between candidates and recruiters to improve placement efficiency.
Operations Specialist
IDIS Americas
Apr 2023 - Jan 2025 (1 year 9 months)
Processed 100+ orders weekly in NetSuite with 98% accuracy and timely delivery. Contributed to 15% improvement in order processing time through system optimizations.
Customer Experience Specialist
Waterlogic
Jul 2020 - Mar 2023 (2 years 8 months)
Managed 75+ inbound/outbound interactions daily across phone, chat, and case systems. Resolved 90% of issues on first contact by effectively troubleshooting and following up.
Customer Service Associate
Chick-fil-A
Jul 2018 - Jul 2020 (2 years)
Provided fast, courteous service in a high-traffic environment, helping reduce wait times by 20%. Resolved customer complaints and processed orders.
Education
Degrees, certifications, and relevant coursework
South Plains College
Associate's Degree, General Studies
2018 - 2020
Associate's degree from South Plains College from 2018 to 2020.
Lewisville High School
High School Diploma, General Studies
High school diploma from Lewisville High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
enhancv.comJob categories
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