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Jessica LopezJL
Open to opportunities

Jessica Lopez

@jessicalopez4

I lead enterprise SaaS delivery, implementation, and enablement programs that improve customer outcomes.

United States
Message

What I'm looking for

I'm looking to lead enterprise customer delivery or Professional Services teams where I can improve implementation outcomes, scale operating models, develop teams, and use data and automation to accelerate customer time-to-value.

At OnActuate, I lead seven concurrent enterprise Dayforce implementations across a $6M+ services portfolio, guiding delivery from discovery and scope through go-live, stabilization, and customer expansion.

I coordinate blended teams of internal specialists and subcontractors, balance capacity and utilization against delivery risk, and lead executive escalations and recovery plans for strategic customers. I've also supported services growth through solution shaping, pricing inputs, SOW development, and delivery handoff.

Previously at Pursuit Collection, I built a centralized global HRIS function and led enterprise HCM strategy, vendor selection, and migration from ADP to Workday. I also led an iCIMS reimplementation and automation work that generated approximately $250K in annual savings.

Across customer operations, HRIS, public-sector communications, and enterprise implementation, I build scalable operating models, develop teams, and use data, automation, and clear governance to improve time-to-value and customer outcomes.

Experience

Work history, roles, and key accomplishments

ON
Current

Delivery Lead / Senior Implementation Consultant & Project Manager

OnActuate

Jul 2024 - Present (2 years 1 month)

Leads end-to-end Professional Services delivery across seven concurrent enterprise Dayforce implementations representing a $6M+ services portfolio. Coordinates a blended delivery organization of approximately 25 employees and subcontractors, and drives services growth through discovery, solution shaping, and SOW development.

Education

Degrees, certifications, and relevant coursework

University of Central Florida logoUF

University of Central Florida

Bachelor of Arts, Health Services Administration

Bachelor of Arts in Health Services Administration from the University of Central Florida.

Seminole State College logoSC

Seminole State College

Associate of Arts, General Studies

Associate of Arts in General Studies from Seminole State College.

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