Open to opportunities

Carmen Dawkins

@carmendawkins

Message

Customer experience and digital adoption leader driving HRIS/payroll transformation and user adoption.

United States

Message

What I'm looking for

I seek roles where I can lead HRIS/payroll implementations, drive digital adoption, coach cross-functional teams, and deliver measurable improvements in user adoption and client satisfaction.

I am a strategic Customer Experience and Digital Adoption leader with over 10 years guiding enterprise clients through HRIS and payroll implementations, technology transformation, and organizational change. I translate complex systems into simple, confidence-building solutions that empower teams and improve long-term adoption.

As an implementation consultant, I manage 10+ concurrent client launches per quarter, deliver on-time compliant payroll implementations, and serve as a strategic advisor to HR and Finance leaders. I combine empathy with data-driven decision-making to design scalable processes, develop standard operating procedures, and recommend system enhancements that reduce rework and increase efficiency.

I have delivered 100+ HRIS/payroll launches, facilitated end-user training, built stakeholder relationships, and designed dashboards for data-driven workforce decisions. I seek to continue driving client success by improving adoption, enabling teams, and aligning technology with business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant

Current

Paylocity

Jan 2021 - Present (5 years)

Manage 10+ concurrent client launches per quarter, delivering on-time, compliant payroll implementations while improving adoption and client satisfaction through process improvements and SOPs.

HRIS Implementation Payroll Compliance Client Onboarding Process Design Data Analysis Change Management Paylocity Stakeholder Management

Implementation Specialist

ADP

Jan 2018 - Jan 2021 (3 years)

Delivered 100+ HRIS/payroll system launches for mid-market clients, facilitated end-user training, and designed dashboards to enable data-driven workforce decisions and ensure payroll tax compliance.

HRIS Implementation Payroll Compliance Dashboards Data Integrity client support

Member Relations Director

Town Point Club

Jan 2015 - Jan 2018 (3 years)

Developed scalable engagement and onboarding strategies that improved member retention and aligned operations, marketing, and member experience with senior leadership objectives.

Customer Experience Onboarding Stakeholder Engagement Cross Functional Collaboration Event Operations