Crystal Kang

Delivered exceptional customer service by managing high-volume inbound calls, utilizing authorized systems to research participant accounts, and addressing inquiries related to retiree benefits with accuracy and professionalism. Maintained meticulous call records and ensured compliance with contractual quality and efficiency targets, contributing to team success in achieving customer satisfaction

Managed 60 to 120 daily client interactions through calls, emails, and appointment scheduling, consistently achieving monthly sales goals with over 18 clients. Utilized standardized scripts and CRM tools to ensure accurate record-keeping and personalized client engagement, fostering authentic connections and high satisfaction levels.

Led and conducted presentations for 15-20 students about university options, majors, and counseling services. Managed daily operations, including the organization of 50-80 emails, scheduling customer appointments using various software (Army Ignited 2.0, CMT, Microsoft Teams, Outlook, Excel), and handling 15-25 DSN calls to ensure exceptional customer service.

Cultivated positive relationships with parents, fostering trust and sustained engagement while documenting daily program activities and ensuring a safe, organized environment. Designed and implemented age-appropriate activities for infants, toddlers, and preschoolers, addressing their physical, social, emotional, and cognitive development needs.

Completed a Bachelor of Science in Information Systems and Cyber Security with a focus on Homeland Security. The program provided a comprehensive understanding of cybersecurity principles and information system management.

Obtained an Associate of Science in Business, gaining foundational knowledge in business administration and management. This degree provided essential skills for various professional environments.

Graduated with a high school diploma, completing general education requirements. The curriculum prepared for further academic pursuits.