I've spent the last several years as the person people turn to when things get stressful — whether that's a veteran navigating a tough transition, a frustrated caller with a billing dispute, or a member who just needs someone to sort things out. I like translating complicated situations into clear next steps, and I'm just as comfortable running the front desk of a busy office as I am handling high-volume calls or CRM records.
Open to opportunities
Amber User
@amberjessup
I resolve complex customer needs through clear guidance, trusted relationships, and organized operations.
United StatesExperience
Work history, roles, and key accomplishments
SE
Office Coordinator
Sigma Alpha Epsilon
Jan 2024 - Jan 2026 (2 years)
Served as primary contact for members, vendors, and partners, managing reception, phones, scheduling, and event coordination across a high-traffic environment.
WP
Served as front-line point of contact for veterans and families during high-stress transitions, connecting people to the right resources with patience and care. Managed scheduling, multi-team communications, and recordkeeping using Salesforce and Microsoft Office.
Provided front-desk and multi-line phone support in a high-traffic corporate environment, balancing concurrent workstreams across HR, executive, and facilities teams.
CC
Customer Service Representative
Cennate Corp
Jan 2018 - Jan 2020 (2 years)
Managed high-volume inbound inquiries for student loan borrowers, resolving account issues, disputes, and billing questions under time pressure. Served as liaison between clients and financial institutions, translating complex information into clear, actionable guidance.
Monitored live call center activity and agent performance for quality and compliance, routing calls to the appropriate department or specialist in real time. Flagged service gaps and coordinated with team leads to maintain call handling standards during high-volume periods.
Conducted structured telephone interviews for a CDC-sponsored public health research study, ensuring accurate data collection and respondent confidentiality. Maintained high response quality and consistency across a large volume of calls under strict research protocols.
Education
Degrees, certifications, and relevant coursework
Bowling Green State University
Bachelor of Business Administration, Business Administration
Grade: 3.5
Bachelor of Business Administration degree from Bowling Green State University, completed in 2016 with a GPA of 3.5.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Social media
Job categories
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