Open to opportunities

Basheba Harmon

@bashebaharmon

Message

Experienced customer-focused sales representative and administrative professional with strong communication skills.

United States

Message

What I'm looking for

I am seeking a role that leverages my customer relations and administrative strengths in a supportive culture, with opportunities to grow professionally and take on increasing responsibility.

I am an experienced customer-focused professional with a background in fraud investigation, administrative support, and youth program leadership. I have successfully resolved complex customer issues as an Inbound Fraud Specialist, managed operations and budgets as a School Age Service Director, and provided detailed administrative support for Department of Defense Child and Youth Services.

I bring strong verbal and written communication, problem-solving and negotiation skills, proficiency with Microsoft Office, records and database management, and experience training and leading staff. I am motivated to leverage my operational and client-relations experience to contribute to a sales or administrative role with opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Inbound Fraud Specialist

US Bank

Apr 2023 - Jan 2025 (1 year 9 months)

Identified and resolved inbound fraud cases by interpreting transaction data and resolving exceptions, improving case resolution consistency and customer outcomes. Handled difficult customer calls and applied problem-solving and negotiation skills to reduce fraud impact.

Fraud Detection Customer Service Data Analysis Microsoft Office Communication Problem Solving

Administrative Support Assistant

Department of Defense Child and Youth Services

Sep 2019 - Mar 2022 (2 years 6 months)

Provided administrative support for Child and Youth Services including records management, correspondence, personnel action requests, and tracking background suitability checks to ensure smooth daily operations. Maintained time and attendance records and managed office inventory and invoicing.

Records Management Office Administration Time Attendance Data Entry Inventory Management Customer Service

School Age Service Director

YMCA

Jul 2015 - May 2018 (2 years 10 months)

Led school-age program operations and administration for a DHS-licensed site serving 99 children, managed departmental budget, trained and supervised site leaders, and built partnerships with school staff to improve program delivery. Implemented grant-funded food program and ensured regulatory compliance.

Program Management Staff Training Budget Management Regulatory Compliance Child Development Partnership Building

Lead Child Care Teacher

Learning Zone Child Development Center

May 2011 - Mar 2012 (10 months)

Implemented lesson plans and creative curriculum, maintained child accountability and daily reports, promoted health and safety practices, and fostered positive interactions to support child development and daily center operations.

Child Development Classroom Management Health and Safety Lesson planning Record keeping