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Patty Hansen

@pattyhansen

Customer Service professional with work from home experience

United States

What I'm looking for

Seeking a customer service role that leverages my skills in data entry, transcription, and conflict resolution to provide exceptional customer experiences and drive continuous improvement in service delivery.

As a dedicated Customer Service professional, I excel in fostering positive client experiences and driving continuous improvement in service delivery. With a strong background in education and customer support, I leverage advanced skills in software programs and online platforms to enhance operational efficiency. My proficiency in data entry, transcription, and conflict resolution enables me to provide exceptional customer service, ensuring confidentiality and customer satisfaction.

Throughout my career, I have demonstrated the ability to multitask, think critically, and work effectively in fast-paced environments. My experience in managing event logistics, coordinating with vendors, and streamlining processes has resulted in improved client satisfaction and increased team performance.

I am passionate about staying up-to-date with the latest digital tools and technologies, and I am committed to ongoing learning and professional development. With a strong work ethic and a commitment to excellence, I am confident in my ability to make a positive impact in any organization.

Experience

Work history, roles, and key accomplishments

SD

Department Lead/Educator

Sumter School District

Aug 2013 - Oct 2022 (9 years 2 months)

Developed literacy programs, enhanced student engagement, and improved team teaching strategies. Fostered a collaborative teaching environment, significantly boosting departmental productivity.

DJ

Customer Service Specialist

Department of Juvenile Justice

Jan 2009 - Apr 2011 (2 years 3 months)

Assisted juvenile clients, managed case files, and collaborated with team members. Resolved client inquiries, boosting satisfaction and trust through clear communication.

Education

Degrees, certifications, and relevant coursework

Patty hasn't added their education

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Tech stack

Software and tools used professionally

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Patty Hansen - Department Lead/Educator - Sumter School District | Himalayas