TAMIRA Finely

Responsible for overseeing the creation, maintenance, security, and compliance of records, both physical and electronic. This includes managing workflow, ensuring data accuracy, and implementing records retention and disposition strategies. They also supervise staff, provide training, and ensure adherence to legal requirements and organizational policies.

Provided direct care and support to individuals with developmental disabilities, fostering increased independence, choice, and empowerment while ensuring health and safety needs were met. Supervised, taught, and assisted individuals in all aspects of their lives, including personal care assistance and participation in community outings.

Ensured a safe and educational environment for young children, developed curricula in coordination with teachers, and upheld the center’s reputation. Managed and supervised preschool teachers and childcare staff, including hiring, training, and professional development.

Observed and assessed children’s development, planned curriculum based on child development knowledge, and designed the learning environment. Implemented and supervised developmentally appropriate learning activities, documented student progress, and chaired meetings with teachers and parents.

Assisted District Director and Transportation Manager with multiple administrative tasks. Responsibilities included answering phones, typing, taking minutes at meetings and conference calls, filing, and providing support to dispatchers and operators.

Handled customer inquiries, complaints, billing questions, and payment extensions/service requests. Calmed angry callers, repaired trust, located resources for problem resolution, and designed best-option solutions. Interfaced daily with internal partners in accounting, field services, operations, and consumer affairs.

Handled incoming calls from customers, responding to inquiries, resolving problems, and correcting errors. Provided quotes and executed online policy changes for satellite cable services. Used consultative selling techniques to provide leads for telesales personnel.

Completed two years of comprehensive training in customer service and business management. Key topics included building rapport, managing conversational flow, and handling challenging customer situations. Focused on delivering outstanding service, exceeding expectations, and fostering long-term customer loyalty.

Obtained a high school diploma, completing foundational studies. Developed essential academic and life skills during the program.