Open to opportunities

Crista Carpenter

@cristacarpenter

Message

I’m a Deal Desk leader driving strategic deal structuring and high-volume approvals.

United States

Message

What I'm looking for

I’m seeking a senior deal desk or sales operations role where I can lead teams, optimize processes, mentor talent, and drive strategic, compliant deal structuring in a fast-paced, cross-functional environment.

I am a Deal Desk Senior Manager with over 13 years at Salesforce, specializing in strategic deal structuring, subscription-based pricing, and navigating high-pressure, complex transactions.

I have authorized pricing, terms, and multi-term quote approvals while leveraging technology to optimize processes and deliver significant time savings; I also developed training modules, mentored teams, and improved operational efficiency. Earlier in my career I influenced over $3.2 million in pipeline and generated more than $1.5 million in revenue as a business development representative.

I collaborate across Sales, Legal, Product, Revenue Recognition, and Operations to ensure governance-aligned deals that maximize value. I bring pragmatic leadership, strong analytical judgment, and a focus on scalable process improvements to drive results.

Experience

Work history, roles, and key accomplishments

Solutions Deal Desk Senior Manager

Salesforce

Jan 2019 - Apr 2025 (6 years 3 months)

Authorized pricing, terms, and quote approvals for complex, high-volume multi-term subscription and services deals while ensuring compliance and governance; leveraged process automation to deliver significant time savings and mentored teams.

Deal Desk Pricing Approval Contract Negotiation Salesforce CRM Process Improvement Stakeholder Management Leadership Training

Services Consultant Team Lead

Salesforce

May 2014 - Jan 2019 (4 years 8 months)

Led a team of five to position and sell productized and custom professional services, managed SOWs and scoping pipelines, and implemented process improvements to increase operational efficiency.

Professional Services SOW Pipeline Management Team Leadership

Business Development Representative

Salesforce

Jan 2012 - May 2014 (2 years 4 months)

Influenced over $3.2M in pipeline and generated over $1.5M in 2014 CWNB by executing outbound campaigns, managing extensive sales pipelines, and consistently achieving 125–150% of targets.

Outbound Marketing Lead Generation Pipeline Development Prospecting Sales Tools Event Management

Territory CSR / Sales Operations

Stryker Orthopaedics

Jan 2006 - Aug 2011 (5 years 7 months)

Supported a $50M annual operation by developing and implementing company-wide procedures that improved efficiency and contributed to recognition as part of the top customer service team nationally.

Customer Service Sales Operations Compliance Process Development Cross Functional Collaboration

Volume Sales Representative

Hewlett Packard

Jun 2005 - Jan 2006 (7 months)

Cultivated relationships with key decision-makers, generated leads, and recommended tailored HP solutions to expand market opportunities and grow the sales pipeline.

Account Management Lead Generation Solution Selling Relationship Building Market Expansion Product Knowledge Sales Forecasting

Territory Sales Operations

DePuy

Oct 2001 - Jun 2005 (3 years 8 months)

Delivered customer service and sales support to hospitals and medical professionals, coordinated events and training, and managed sales materials and internship projects to support product launches.

Customer Support Sales Support Event Coordination Training Healthcare Sales Project Coordination