Debra Tilney

I’m a results-driven Sales Operations professional with experience leading teams in quoting, data management, and pricing operations. I focus on driving efficiency, resolving escalations quickly, and delivering accurate, timely outcomes that protect customer satisfaction.

Most recently as a Sr. Advisor, Sales Operations at Dell Technologies, I led sales support workflows, prioritized daily execution, and handled escalations. I also communicated monthly and quarterly turnaround time metrics to senior leadership to improve visibility into team performance and service levels.

From 2022 to 2025 as Manager II, Sales Operations, I managed the daily operations of a 10-member team supporting quoting, pricing, and data management. I confirmed and updated list price details for hardware and software assets to ensure pricing accuracy, reduced turnaround time through process improvements and automation, and partnered with IT to automate data workflows—saving 15 hours per week.

Earlier, I served as a Sr. Business Analyst, Sales Operations and as an Inside Sales Representative, where I led resolution of service contract, quoting, order, and data issues. I collaborated with sales to ensure accurate contract and entitlement data, maintained data accuracy across multiple systems, and processed customer orders in NetSuite to support timely fulfillment.