Debra Tilney
@debratilney
I’m a sales operations leader who improves quoting, pricing accuracy, and data workflows to accelerate results.
What I'm looking for
I’m a results-driven Sales Operations professional with experience leading teams in quoting, data management, and pricing operations. I focus on driving efficiency, resolving escalations quickly, and delivering accurate, timely outcomes that protect customer satisfaction.
Most recently as a Sr. Advisor, Sales Operations at Dell Technologies, I led sales support workflows, prioritized daily execution, and handled escalations. I also communicated monthly and quarterly turnaround time metrics to senior leadership to improve visibility into team performance and service levels.
From 2022 to 2025 as Manager II, Sales Operations, I managed the daily operations of a 10-member team supporting quoting, pricing, and data management. I confirmed and updated list price details for hardware and software assets to ensure pricing accuracy, reduced turnaround time through process improvements and automation, and partnered with IT to automate data workflows—saving 15 hours per week.
Earlier, I served as a Sr. Business Analyst, Sales Operations and as an Inside Sales Representative, where I led resolution of service contract, quoting, order, and data issues. I collaborated with sales to ensure accurate contract and entitlement data, maintained data accuracy across multiple systems, and processed customer orders in NetSuite to support timely fulfillment.
Experience
Work history, roles, and key accomplishments
Led the sales support team’s daily workflows and escalations, providing monthly and quarterly turnaround time metrics to senior leadership. Supported service contract renewal quotes and maintained product pricing accuracy.
Managed daily operations for a 10-member sales operations team covering quoting, pricing, and data management. Reduced turnaround time through process improvements and automation, partnered with IT to automate data workflows, and saved 15 hours per week.
Served as team lead resolving service contract, quoting, order, and data issues to improve accuracy and efficiency. Ensured contract and entitlement data accuracy for timely quotes and proposals and maintained pricing list details for service contract renewals.
Inside Sales Representative
FusionStorm
Mar 2010 - Apr 2012 (2 years 1 month)
Delivered accurate quotes and processed new orders within 24 hours to support fast sales execution. Processed customer orders in NetSuite and tracked active sales opportunities to maximize revenue potential.
Education
Degrees, certifications, and relevant coursework
Monta Vista High School
High School Diploma
Earned a High School Diploma from Monta Vista High School in Cupertino, CA.
Reserve Police Academy
Course Completion
Completed a Reserve Police Academy course (course completion).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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