Open to opportunities

costa Antoniou

@costaantoniou

Message

Dedicated customer service professional with strong communication skills.

Cyprus

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a highly motivated and reliable individual with a passion for delivering exceptional customer experiences. My extensive background in customer service, particularly as a Cabin Crew member and a customer service agent, has equipped me with the skills to handle diverse situations and provide individualized service. I thrive in dynamic environments and am adept at cross-selling products to enhance customer satisfaction and generate additional revenue.

Throughout my career, I have developed excellent communication skills, allowing me to connect with customers from various backgrounds. My experience in teaching ESL has further honed my ability to convey information effectively and manage classroom dynamics. I take pride in my organizational skills, having successfully managed projects and teams while adhering to strict customer service guidelines. I am now eager to bring my expertise to a new role where I can continue to grow and contribute positively to a team.

Experience

Work history, roles, and key accomplishments

Current

ESL Teacher

Current

ESL Teacher

Jul 2019 - Present (6 years 4 months)

Developed and implemented lesson plans, managed classrooms effectively, and adapted teaching styles to address diverse learning needs and language difficulties. Guided non-native speakers to excel in final exams by demonstrating lessons clearly.

Lesson planning Classroom Management Language Instruction Exam Preparation Communication Cultural Sensitivity Educational Technology Curriculum Development

Customer Service Agent

First Choice Group Ltd

Oct 2019 - Present (6 years 1 month)

Managed inbound and outbound customer service calls, processed orders, and handled payments while consistently meeting daily targets. Resolved customer disputes and complaints by finding effective solutions and building strong customer relations.

Customer Service Inbound Outbound Calling Payment Processing Dispute Resolution Data Collection Customer Relationship Management Communication Problem Solving

Cabin Crew

EasyJet

Jan 2014 - Present (11 years 10 months)

Provided exceptional in-flight service, including food and beverage handling, while maintaining strict hygiene standards. Responded quickly and appropriately to medical situations and mentored newer crew members.

Customer Service In Flight Service Team Leadership Time Management Safety Procedures Communication Problem Solving Conflict Resolution Mentoring

Stylist / Manager

Mar 2002 - Present (23 years 8 months)

Managed client greetings, ensured comfort and satisfaction, and handled telephone inquiries and appointment scheduling. Provided expert advice and sales of beauty products and care.

Client Management Scheduling Sales Customer Service Product Knowledge Team Management Communication Retail Operations Inventory Management Merchandising

Education

Degrees, certifications, and relevant coursework

Teaching (ESL)

ESL Teaching Certificate, English as a Second Language (ESL) Teaching

2018 - 2018

Grade: A+

Completed comprehensive training in ESL teaching methodologies, including lesson planning and classroom management. Achieved high marks in both written exams and practical teaching assessments.

Cabin Crew Training

Cabin Crew Certification, Aviation

2015 - 2018

Underwent extensive training in cabin safety procedures, customer service, and first aid. Developed essential skills for ensuring passenger safety and comfort during flights.

Alan D Training School

NVQ Level 2 Diploma, Hairdressing/Styling

2002 - 2003

Obtained an NVQ Level 2 Diploma from Alan D Training School. Gained practical skills and theoretical knowledge relevant to the field of study.

Gunnersbury Catholic School

GCSE & A Level, General Studies

1997 - 2002

Grade: A-C

Completed General Certificate of Secondary Education (GCSE) and A-Level qualifications. Achieved passes in various subjects, demonstrating a broad academic foundation.