Preeti Bala Anand

Delivered multichannel customer support, resolved complex inquiries to improve satisfaction and retention, and optimized workflows to enhance service quality and efficiency.

Provided email, phone, and chat support, resolved customer queries to maintain satisfaction, and collaborated with internal teams to improve resolution processes and response efficiency.

Delivered phone, email, and live chat support, addressed inquiries promptly to ensure satisfaction, and implemented workflow improvements to optimize support services.

Designed and delivered IELTS training programs, adapted lesson plans for diverse learners, and conducted assessments with targeted feedback to improve student outcomes.

Generated business growth through strategic marketing initiatives, identified partnerships and new opportunities, and executed targeted campaigns to expand the customer base.

Processed visa applications in compliance with regulations, guided applicants through documentation, and coordinated with authorities to expedite processing.

Assisted daily operations and staff recruitment, contributed to curriculum development and student engagement, and managed administrative functions and event organization.

Completed advanced and masters-level courses in digital marketing in 2023.

Completed a Master of Business Administration focused on business, management, and marketing from 2020 to 2021.

Completed an MBA with a focus on Human Resources during 2009–2010.

Earned a Bachelor of Arts degree from 2006 to 2009.

Completed a diploma program in air hostess and steward training from 2006 to 2007.