Yolande Kephalas
@yolandekephalas
I resolve customer queries with clear communication, patience, and remote client support experience.
CyprusWhat I'm looking for
I've supported private students and clients as a freelance online English teacher since 2020, managing one-to-one and group relationships remotely.
I handle scheduling, follow-up, and ongoing support for long-term clients, adapting my communication to different ages, backgrounds, and English levels. My approach is patient, clear, and focused on building trust and retention.
In an outbound call centre, I handled customer queries professionally in a fast-paced environment while following call procedures and communicating clearly under pressure.
My retail and care experience has strengthened my ability to resolve complaints, support people compassionately, and work reliably with the public. I'm seeking an entry-level remote customer care role.
Experience
Work history, roles, and key accomplishments
Freelance Online English Teacher
Self Employed
Jan 2020 - Present (6 years 7 months)
Managed one-to-one and group client relationships remotely, handling scheduling, follow-up, and ongoing support. Resolved day-to-day issues and adapted approach to individual needs, building trust and long-term retention.
Education
Degrees, certifications, and relevant coursework
Yolande hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CyprusAuthorized to work in
Job categories
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