Looking for a job

Sandra Okereke

@sandraokereke

I am a dedicated customer support professional passionate about solving problems and creating positive experiences for users.

Cyprus

Message

What I'm looking for

I am looking for a role where I can use my problem-solving skills to help customers overcome challenges and have positive experiences with the company. I thrive in a collaborative team environment that values clear communication, continuous learning, and providing high-quality support.

Throughout my career as a Customer Call Representative, I have specialized in clear communication, active listening, and resolving customer inquiries efficiently over the phone. I excel at staying calm under pressure, de-escalating challenging calls, and maintaining high customer satisfaction ratings. My career interests center on expanding my expertise in customer operations, mastering phone and ticketing systems, and delivering empathetic service. Outside of work, I love traveling, which has strengthened my cultural adaptability, open-mindedness, and ability to connect with people from all walks of life.

Experience

Work history, roles, and key accomplishments

Customer support

Node Software Limited

Sep 2024 - Sep 2025 (1 year)

Managed customer inquiries by phone, guiding callers step-by-step through account processes and problem resolution. Consistently delivered fast, reliable support while staying calm under pressure and keeping detailed interaction records.

Active Listening Resource Management Communication Skills Communication Management Adaptability To New Technologies Time Management Analytical Thinking

Customer support service

Methodist Girls High School

Sep 2024 - Sep 2025 (1 year)

Primary point of contact for resolving customer questions and technical troubleshooting over the phone. Maintained high customer satisfaction ratings by actively listening to caller needs, handling complaints efficiently, and collaborating with team members when needed.

Communication Skills Active Listening Adaptability To New Technologies Time Management Communication Management Critical Thinking Customer Support Attention Retention